Warranty

Lucyd's 1-year manufacturing-defect warranty — what's covered, what's not, and how to claim it.

Every Lucyd product comes with a 1-year limited warranty against manufacturing defects. Lucyd Pro Insurance extends it to 24 months and adds user-damage coverage — see Lucyd Pro.

What’s covered

Your 1-year warranty covers manufacturing defects, including:

• Audio failure — one or both speakers blown, crackling, static, or microphones not registering audio.
• Charging failure — one or both sides not charging.
• Persistent blue light — a status light that stays on or won’t turn off, and doesn’t clear after a normal reset.
• Bluetooth failure — won’t pair or won’t stay paired (after a basic reset).
• Breakage near the hinge in the first year (typical manufacturing weak point — usually covered).
• Lenses fallen out and you can’t reinstall them.
• Lenses damaged in transit or in the first month of ownership.
• Other defects where the damage appears to be the manufacturer’s fault.

What’s NOT covered

The 1-year warranty does not cover user-caused damage:

• Dropped, cracked, or sat-on frames.
• Water damage (unless you have Lucyd Pro).
• Damage from third parties (kids, pets, etc.).
• Scratches on the lens after a few months of normal use (we sell extra lenses for this).
• Anything caused by attempts to modify or repair the unit yourself.

If your case isn’t covered, contact us anyway. We review every claim individually and will walk you through your options. If you’re within 30 days of your original purchase, you can also upgrade to Lucyd Pro Insurance retroactively to cover the claim.

How to claim warranty

1. Contact our team with your proof of purchase (an order number or a store receipt — a photo is fine), a short video clearly showing the issue, your full name, shipping address, and a phone number.
2. We’ll review within 1 business day. If eligible, we’ll ship a replacement direct from our Miami warehouse.
3. For some defects we don’t require you to ship the original back; for others, we’ll provide a prepaid return label.

Custom-lens orders

If your warranty case involves prescription lenses, we’ll provide a return label so we can transfer your lenses to a new frame (or remake them if defective). We don’t refund custom lenses, but we cover the lens swap or remake under warranty.

No matter where you bought it

The 1-year warranty applies to every Lucyd unit, no matter where you bought it — lucyd.co, Amazon, Walmart, TikTok Shop, Meta, or a physical retail store (Target, Best Buy, an optical shop, and the like). You don’t need to go back to the store or marketplace for warranty — contact us directly.

You don’t need an order number. To start a claim, just send proof of purchase — a store receipt (a photo is fine), a lucyd.co or marketplace order number, or other evidence of where and when you bought them — plus a short video or photo showing the defect.

Refunds work differently from warranty: a cash refund still goes through wherever you bought it (the marketplace, the retail store, or our 7-day lucyd.co window). But the manufacturing-defect warranty is ours, and it’s the same everywhere. See Marketplace returns for the full picture.

Warranty eligibility for secondhand units

This is specifically about buying used. A new purchase is covered through any authorized channel, full stop. See “No matter where you bought it” above.

A secondhand unit keeps its warranty only if it was originally bought directly from Lucyd (lucyd.co or one of our own official marketplace storefronts, like our Amazon storefront) or from an authorized reseller such as Amazon, Target, or Walmart.

Warranty coverage doesn’t transfer when a unit changes hands through an individual seller, say a private eBay listing or a peer-to-peer marketplace sale that isn’t Lucyd’s or an authorized retailer’s own storefront. If you’re buying used and want to confirm a seller is authorized before you commit, contact us and we’ll check it with you.

Pro Insurance — upgrade your warranty

Lucyd Pro Insurance is $99 and extends your warranty to 24 months, covers user damage, and gives you up to 2 warranty replacements per year. If you buy it within 30 days of your original purchase we can apply it retroactively to a claim you’re working on.

If you’re an optical clinic or practice

Selling Lucyd frames to your own patients works differently: you claim by credit note, you keep the faulty frame, and nothing ships back to us. See Warranty for partner optical clinics.

Quick links: Partner clinics · Lucyd Pro Insurance · DTC returns · Marketplace returns · Contact support