Contact support

How and when to reach the Lucyd customer support team.

We’re here to help — by chat, email, or phone, 24/7.

Channels

Reach us at info@lucyd.co for email or use the chat widget at the bottom-right of any page on lucyd.co.

Before you reach out

Most common questions are answered here:

• Where is my order? See shipping timelines.
• How do I return something I bought on lucyd.co? See DTC returns.
• How do I return something I bought on Amazon / Walmart / TikTok / Meta? See marketplace returns.
• Is my issue covered under warranty? See warranty.
• My glasses won’t pair or charge. See troubleshooting.
• What’s the size difference between Armor and Armor Vantage? See Armor Vantage.

What to include when you contact us

To get the fastest answer, please include:

1. Your order number (lucyd.co orders start with #1; marketplace order numbers come from the marketplace).
2. The email you used at checkout.
3. A short description of the issue. For physical damage or defects, a short video helps a lot.

Wholesale & B2B

For wholesale or B2B inquiries, please use our wholesale signup form — that routes directly to our sales team. Don’t email customer support for wholesale; you’ll get a faster answer the right way.

Press & creator collabs

Press inquiries: press@lucyd.co Creator / influencer partnerships: marketing@lucyd.co

Customer support cannot route these on your behalf.

Quick links: Help center home · Products · Warranty · Marketplace returns