Contact support
How and when to reach the Lucyd customer support team.
We’re here to help by chat, email, or phone, 24/7.
Channels
| Channel | Hours | Best for |
|---|---|---|
| 24/7 | Detailed questions, order issues, attachments | |
| Live chat (lucyd.co) | 24/7 | Quick questions, troubleshooting |
| Phone | 24/7 | Order status, returns, anything you’d rather talk through |
Reach us at info@lucyd.co for email or use the chat widget at the bottom-right of any page on lucyd.co.
Before you reach out
Most common questions are answered here:
- Where is my order? See shipping timelines.
- Questions about an AERO order? Email info@lucyd.co. Your order confirmation email has your order details.
- How do I return something I bought on lucyd.co? See DTC returns.
- How do I return something I bought on Amazon / Walmart / TikTok / Meta? See marketplace returns.
- Is my issue covered under warranty? See warranty.
- My glasses won’t pair or charge. See troubleshooting.
- What’s the size difference between Armor and Armor Vantage? See Armor Vantage.
What to include when you contact us
To get the fastest answer, please include:
- Your order number (lucyd.co order numbers start with
LU, for example LU12345; marketplace order numbers come from the marketplace). - The email you used at checkout.
- A short description of the issue. For physical damage or defects, a short video helps a lot.
Wholesale & B2B
For wholesale or B2B inquiries, please use our wholesale signup form. That routes directly to our sales team. Don’t email customer support for wholesale; you’ll get a faster answer the right way.
Press & creator collabs
Press inquiries: press@lucyd.co Creator, influencer and affiliate partnerships: apply through our affiliate program application. Our team reviews each application and reaches out.
Customer support cannot route these on your behalf.
Quick links: Help center home · Products · Warranty · Marketplace returns