Shipping timelines
When your Lucyd order ships and when to expect it.
Order types
| Order type | Ships in | Notes |
|---|---|---|
| Stock (non-custom) frames, accessories, sunglasses | 1 to 2 business days | Standard inventory items |
| Custom / prescription orders | Up to 10 business days | Handmade in our lab |
| Gift cards | Within 2 hours of purchase | Delivered to email |
Single-vision prescriptions typically ship in about 5 days. Progressives and Transitions typically take the full 10. Complex prescriptions occasionally take longer. We’ll let you know if so.
Pre-order and new-launch items aren’t covered by these timelines. Your order confirmation email has your order details; email info@lucyd.co with questions.
Tracking your order
Once your order ships, we’ll email you a tracking link. If you don’t see it, check your spam folder. If it’s still missing, contact us with your order number and we’ll resend.
What if my order seems delayed?
- Stock order older than 3 business days: Contact us and we’ll investigate.
- Custom order older than 10 business days: Contact us. Sometimes a missing prescription or PD is holding the order at the lab.
- Shipped but no tracking movement after 7 days: Contact us. We’ll work with the carrier.
Missing shipment
If your tracking shows delivered but you haven’t received it: postal services sometimes mark items as delivered up to a couple of days early. Please allow 3 additional business days, then contact us.
If your tracking shows not delivered more than 21 days from shipment, contact us. At that point we’ll investigate with the carrier and prepare a replacement if necessary.
Quick links: Tracking issues · Shipping restrictions · Contact support