When to use: Walmart customer is past Walmart’s standard return window but within Lucyd’s 1-year warranty. Mirrors T-04 (Amazon).
Hi {customer_first_name},
Thanks for reaching out. Your order is past Walmart's standard return window, but Lucyd's 1-year limited warranty still covers manufacturing defects — so we may be able to help directly.
To evaluate your warranty claim, could you reply with:
1. Your Walmart Purchase Order ID (typically formatted 1-XXX-XXX-XXXXX, or the 13-digit numeric ID from your order confirmation)
2. A screenshot of your original Walmart order receipt
3. A short video clearly showing the issue
4. Your full name, shipping address, and a preferred phone number
Once we have this, we'll review and, if eligible, ship a replacement directly to you from our Miami warehouse.
Best,
{agent_name}
Lucyd Customer Support