When to use: Customer reports audio or charging issue, before approving warranty replacement.
Hi {customer_first_name},
Before we process a warranty replacement, could you try the following steps? In many cases, a quick reset resolves the issue:
1. Place the glasses on the charging cable for at least 30 minutes (even if the LED is on).
2. On your phone, go to Bluetooth Settings → forget the Lucyd device.
3. Power off the glasses by holding both arms simultaneously for 5–10 seconds.
4. Wait 60 seconds.
5. Power them back on, then re-pair from your phone's Bluetooth menu.
If the issue persists after these steps, please send me a short video showing what happens when you try to use them, and we'll move forward with a warranty assessment.
Thanks for your patience.
Best,
{agent_name}
Lucyd Customer Support