Source: Coda KB p70, Intercom macros library — original numbered #5. When to use: Customer’s order (especially custom-lens) is taking longer than expected to ship.
Hi {customer_first_name},
Thanks for your patience. Custom lenses are handmade to order in our lab, and your order is currently in process. We're seeing a slight delay on this batch, but I expect yours to ship in the next few business days.
I'll send you tracking as soon as it goes out. If you need to update your shipping address before then, let me know.
Sorry for the wait — we appreciate you choosing Lucyd.
Best,
{agent_name}
Lucyd Customer Support